Refund policy

Return and Refund Policy

Order inspection
Customers may inspect their order at the time of delivery before accepting it. Please check that the item and design are correct and that there is no visible manufacturing defect.

Returns and exchanges
Once an order has been inspected, accepted, and the delivery completed, it is considered approved. Returns or exchanges are not available after acceptance, except when the customer receives an incorrect item or a product with a verified manufacturing defect.

Incorrect or defective items
If you receive an incorrect item or notice a manufacturing defect, contact JAIA as soon as possible through WhatsApp at +20 100 353 5440. Please provide your order number and clear photos or videos of the item and packaging. JAIA will review the case and provide the applicable next steps.

Items that have been damaged after delivery, used, altered, installed incorrectly, or returned without approval are not eligible.

Order cancellation
To request a cancellation, contact JAIA as soon as possible. Cancellation cannot be guaranteed after an order has been prepared or handed to the delivery company.

Contact
JAIA customer support: WhatsApp +20 100 353 5440
Service area: Egypt